Privacy Policy

Jacana Websites & Marketing Limited

1. Introduction

Jacana Websites & Marketing Limited (“Jacana”, “we”, “our”, “us”) is a Zambian registered company providing website design, digital marketing, web application development, and ongoing digital support services.

We are committed to protecting your personal data in accordance with the Zambia Data Protection Act, 2021 and applicable international data protection standards.

2. Who We Are

Jacana Websites & Marketing Limited

Registered in Zambia

Email: hello@jacanawebs.com

For data protection purposes, we act as:

- Data Controller when collecting and processing personal data through our website and marketing activities.

- Data Processor when processing personal data on behalf of clients as part of delivering contracted services.

3. Personal Data We Collect

We may collect and process the following personal data:

- Information You Provide Directly

- Full name

- Email address

- Phone number

- Company name

- Job title

- Project details or enquiry information

- Any information submitted via contact forms

Information Collected Automatically

- IP address

- Device and browser type

- Pages visited

- Date and time of access

- Referral source

This data may be collected through cookies and analytics tools.

4. How We Use Your Personal Data

We use personal data to:

- Respond to enquiries

- Provide proposals and quotations

- Deliver website and marketing services

- Manage client relationships

- Improve our website performance

- Send relevant business communications

- Comply with legal and regulatory obligations

We do not sell or trade personal data.

5. Legal Basis for Processing

Under the Zambia Data Protection Act, we process personal data based on:

- Consent (e.g. marketing communications)

- Contractual necessity (to provide agreed services)

- Legitimate business interests

- Legal obligations

6. Marketing Communications

Where you opt in, we may send:

- Service updates

- Industry insights

- Promotional offers

You may unsubscribe at any time by contacting us or using the unsubscribe link in emails.

7. Sharing of Personal Data

We may share personal data with trusted third-party service providers, including:

- Web hosting providers

- Cloud storage providers

- Email marketing platforms

- CRM systems

- Payment processors

All third parties are required to implement appropriate security and confidentiality measures.

We may disclose personal data if required by law or regulatory authorities.

8. International Data Transfers

As a digital services company, some data may be stored or processed outside Zambia (for example, via international cloud hosting providers).

Where this occurs, we ensure that appropriate safeguards are in place to protect personal data in line with the Zambia Data Protection Act.

9. Data Retention

We retain personal data only for as long as necessary to:

- Fulfil the purpose for which it was collected

- Meet legal and regulatory requirements

- Maintain business records

Enquiry data that does not result in a contract may be retained for up to 24 months.

Client data retention is governed by contract and regulatory requirements.

10. Data Security

We implement appropriate technical and organisational measures to protect personal data, including:

- Secure hosting environments

- Access controls

- Encrypted communications where appropriate

- Role-based data access

11. Your Rights

Under the Zambia Data Protection Act, you have the right to:

- Request access to your personal data

- Request correction of inaccurate data

- Request deletion of your personal data (where applicable)

- Object to certain processing activities

- Withdraw consent

To exercise your rights, please contact:

privacy@jacanawebs.com

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.